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Mobile Appointment App and Streamlined Medical Service: A Successful Case from China

Speaker: Junjian Yi
Speaker Intro:
Assistant Professor at Department of Economics, National University of Singapore, he gets his Ph. D. of Economics from Chinese University of Hong Kong. His research interests include Economics on Health and Healthcare, Healthcare Big Data, Labor and Demographic Economics, Economics Development, Economics on Human Capital, Behavioral Economics, Econometrics and Chinese and Asian Economy. 
Please see Prof. Yi's CV for more information.
Host: Xiqian Cai

We study a mobile outpatient appointment application launched for Chinese hospitals. The objective is to assess the effect of information provision and a streamlined appointment process on hospital operations and the alignment of healthcare supply and demand. We document that the app increases hospital visits by 9.5% by boosting registrations by 4.8%and reducing appointment cancellations by 3.4%. The app improves the match between patient demand and hospital service by directing patients to less busy days and hospital departments more suitable to a patient’s medical conditions. Subsequent app adoptions shorten the average waiting time for booked appointments.

Time: 2017-10-12(Thursday)16:40-18:00
Venue: N302, Econ Building
Organizer: WISE&SOE